top of page

How To Optimize Your Google My Business Listing In 2023

Updated: Nov 16, 2023

How To Optimize Your Google My Business Listing In 2023 - Creative Partner

In today's world, small local businesses can no longer rely solely on traditional marketing methods to reach their target audience; optimizing your Google My Business profile is essential for digital visibility and engagement. With the increasing importance of online presence, it is crucial for them to optimize their Google My Business Listing. In this blog post, we will explore why Google My Business Listing matters for small local businesses and how they can create and optimize it effectively. We'll also discuss some essential tools and metrics to measure its performance.

Why Google My Business Listing Matters for Small Local Businesses

A Google My Business (GMB) listing can significantly impact a small local business's online visibility. By optimizing your GMB listing, you increase the chances of appearing in the local three-pack, which is a list of top businesses that appear at the top of Google search results. This means when potential customers search for keywords related to your business within your area, they are more likely to find you and consider purchasing from you.  Additionally, having an updated and complete GMB profile increases credibility and trustworthiness among potential customers. It provides essential information such as operating hours, contact details, address location on maps, and customer reviews - all necessary for people looking for quick answers before making purchase decisions. By providing accurate information through a well-optimized GMB listing can help build trust with customers who may not be familiar with your brand yet but are willing to give it a try based on what they see online.

Improved Online Visibility

Claiming and verifying your Google My Business listing is a crucial step towards improving online visibility for local searches. By doing so, you provide accurate information about your business to potential customers who are searching for products or services like yours. In addition, optimizing your business information with keywords relevant to your industry can help improve search engine rankings and drive more traffic to your website.


Adding photos and videos to your Google My Business listing not only makes it more visually appealing but also helps potential customers get a better understanding of what your business offers. According to Google, businesses with photos on their listings receive 42% more requests for driving directions on Maps and 35% more clicks through to their websites than businesses without photos. So don't underestimate the power of visuals in attracting new customers!

Google Reviews % star - Creative Partner

Increased Credibility and Trustworthiness

Encouraging customer reviews is an effective way to increase credibility and trustworthiness for your small business. According to recent studies, 88% of consumers trust online reviews as much as personal recommendations. Responding promptly to both positive and negative reviews also demonstrates your dedication to excellent customer service. Additionally, including relevant keywords in your Google, My Business description can improve visibility and attract potential customers searching for businesses like yours in your local area. Utilize these tactics to establish a strong presence on Google and boost the credibility of your small business.

Google My Business Portal - Creative Partner

What steps should I take to optimize my Google My Business listing?

As a small local business owner, optimizing your Google My Business listing is crucial to ensuring that potential customers can easily find and access your business information. Here is a checklist of some steps you can take to optimize your listing: 1. Claim and verify your listing: The first step in optimizing your Google My Business listing is to claim your business and verify it. This will ensure that your business information is accurate and up-to-date. 2. Optimize your business information: Make sure that your business information, such as name, address, phone number, website, and hours of operation, are accurate and consistent across all platforms. Also, include relevant keywords in your business description to help potential customers find your business. 3. Add photos and videos: Adding photos and videos of your business can help to attract potential customers and showcase your products/services. Make sure to add high-quality photos and videos that are relevant to your business. 4. Encourage customer reviews: Positive customer reviews can help to improve your business's visibility on Google. Encourage customers to leave reviews by providing excellent customer service and responding promptly to any negative reviews. 5. Use Google My Business features: Take advantage of the various features available on Google My Business such as posts, messaging, and Q&A. These features can help to engage potential customers and provide more information about your business. By following these steps, you can optimize your Google My Business listing and increase your business's visibility to potential customers in your local area.

Optimizing Your Listing: Best Practices

Ensuring consistent branding across all online platforms is crucial for optimizing your Google My Business listing. Make sure your business name, logo, and other visual elements are the same across all platforms to build brand recognition and trust with potential customers.

Providing detailed descriptions of products/services offered can help attract more customers who are searching for specific services or products. Use keywords related to your industry in the description to increase visibility on search engine results pages (SERPs).

Utilizing keywords in the listing title and description can improve your ranking on SERPs. Research relevant keywords that accurately represent what you offer and use them strategically throughout your listing. This will make it easier for potential customers to find you when they search for businesses like yours online.

  • Consistently brand visuals

  • Detailed product/service descriptions

  • Strategic keyword usage

Importance of Consistent NAP Information

Consistency is key when it comes to your business’s Name, Address, and Phone Number (NAP) information. Keeping a uniform format across all online directories increases the chances of your business being found by potential customers. It’s important to update any changes to your NAP information as soon as possible to avoid confusion for both search engines and consumers.  Maintaining consistency in NAP information can also impact local SEO rankings. Search engines like Google use this data to verify the legitimacy of a business listing and ensure accuracy for users. Inconsistencies or outdated information can affect ranking performance negatively, resulting in missed opportunities for exposure and potential customers. By staying on top of updates and ensuring uniformity across online directories, businesses can optimize their Google My Business listing effectively in 2023.New Paragraph

Encouraging Reviews and Responding to Them

In addition to optimizing your Google My Business listing, encouraging customer reviews and responding to them can greatly benefit your small business. Reviews not only help potential customers make informed decisions, but they also impact your local SEO ranking. A higher number of positive reviews can lead to increased visibility and trust with search engines and consumers alike.

To encourage customers to leave reviews, provide exceptional service and follow up with personalized requests for feedback. Responding to reviews, whether they are positive or negative, shows that you value customer feedback and are proactively addressing concerns. It also helps build a positive online reputation and can encourage more customers to do business with you. When negative reviews come in, it's important not only to acknowledge the customer's concerns but also to take corrective measures when required. Responding promptly shows that you are committed to providing excellent service and can help turn a negative experience into a positive one. In conclusion, optimizing your Google My Business listing is crucial for attracting and retaining local customers. By implementing consistent branding, detailed descriptions, strategic keyword usage, and maintaining accurate NAP information, your small business can stand out in online searches and attract more customers. Additionally, encouraging customer reviews and responding to them can further enhance your online reputation and local SEO ranking. As we approach 2023, it's important to prioritize these best practices to stay ahead of the competition in the digital age.  Finally, make sure you acknowledge positive feedback from satisfied customers. A simple thank you message goes a long way in building relationships with your customer base and encouraging repeat business. By following these tips, small local business owners can optimize their Google My Business listing for success in 2023 and beyond.

What types of content can I post on my Google My Business listing? - Creative Partner

What types of content can I post on my Google My Business listing?

As a small local business owner, you have the opportunity to showcase your business to potential customers through your Google My Business listing with local search results. There are several types of content you can post on your listing to make it more engaging and informative for your target audience.

Firstly, you can post photos of your business, products, and services. This is a great way to give potential customers a glimpse of what they can expect when they visit your business. Make sure to post high-quality photos that accurately represent your business.

Secondly, you can post updates about your business. This could include information about new products or services, special promotions, or changes to your business hours. By keeping your customers informed, you can build trust and loyalty with them.

Thirdly, you can post customer reviews on your Google My Business listing. This is a great way to showcase the positive experiences your customers have had with your business. Encourage your happy customers to leave reviews on your listing and respond to any negative reviews in a professional and courteous manner.

Lastly, you can post videos on your Google My Business listing. This is a great way to showcase your business in action and give potential customers a more immersive experience. Consider creating short videos that highlight your products or services, or give customers a behind-the-scenes look at your business.

Using Posts and Photos to Increase Engagement

Regularly posting updates about events, promotions, sales, and news can keep your audience informed and engaged while also creating a sense of urgency. Including high-quality images that tell a story or showcase your products or services can capture their attention and make them want to learn more. Additionally, highlighting your company culture and values through team photos/videos fosters a personal connection with customers. To increase engagement on Google My Business Listing:

  • Regularly post updates about events/promotions/sales/news etc.

  • Include high-quality images that tell a story or showcase products or services.

  • Highlight company culture & values through team photos/videos.

Google Business Profile Analytics - Creative Partner

Tools and Metrics to Measure Your Google My Business Listing Performance To effectively optimize your Google My Business listing, it is crucial to use the right tools and metrics. One of the most valuable resources available is Google My Business Insights, which provides data on how customers are finding and interacting with your business. This information can help you tailor your listing to better meet customer needs and improve overall performance. In addition to GMB insights, utilizing Google Analytics can also provide valuable insights into user behavior on your website as a result of interactions with your GMB listing. By tracking changes in traffic patterns and engagement metrics, you can gain a greater understanding of how effective specific optimizations have been in driving traffic to your site or generating leads/sales for your business.

Google My Business Insights

Track the performance of your Google My Business listing with insights that provide valuable data on views, clicks, and calls. By monitoring customer actions such as direction requests and website visits, you can gain a deeper understanding of how customers engage with your business online. Additionally, analyzing popular search queries on your listing can help you optimize content to drive even more traffic.

Optimizing your Google My Business listing is essential for small local businesses looking to increase their visibility online. With insights at your fingertips, making data-driven decisions becomes much easier when it comes to improving engagement and driving more conversions. Keep track of key metrics and use this information to optimize content accordingly for maximum impact.

Google Analytics

To fully optimize your Google My Business listing, it's essential to track its impact on website traffic and sales. By setting up conversion tracking in Google Analytics, you can monitor the performance of your GMB listing and make data-driven decisions to improve it. Identifying top-performing pages on your website is also crucial in understanding how users interact with your brand. With Google Analytics, you can identify these pages by analyzing bounce rate, time spent, and engagement metrics. In turn, this knowledge helps you tailor content for maximum impact.

Finally, creating custom reports allows for deeper analysis of GMB-related data beyond what's available in default reports. With the right insights gained from customized views within Google Analytics' reporting feature suite—such as goals achieved or referral sources—you'll be able to uncover new opportunities that could have otherwise gone unnoticed.

Third-Party Tools

To effectively manage your online presence, you can use third-party tools that can help you monitor and analyze customer feedback, track brand mentions, and ensure the accuracy of your NAP information. Review management tools enable businesses to keep track of customer reviews across multiple platforms like Google Maps and Facebook. By responding promptly to negative reviews or addressing concerns raised by customers in positive ones, you can build a strong reputation and attract more business.

In addition to review management tools, local SEO audit tools are necessary for small business owners looking to improve their search engine rankings. These audit tools check for inconsistencies or errors in name-address-phone (NAP) information across various directories. Finally, consider investing in reputation monitoring software that tracks brand mentions online; this is especially important if you have an active social media presence or a large number of competitors vying for the same market share as your business does.


In the ever-evolving world of online business, staying ahead of the competition is paramount. As a small local business owner, optimizing your Google My Business listing is a critical step to ensuring that your business stands out and attracts potential customers. With Google being the most popular search engine globally and with over 90% of online searches being conducted through it, optimizing your Google My Business listing can positively impact your business's visibility and increase your chances of being found by potential customers.

According to research, businesses with complete and accurate Google My Business listings are twice as likely to be considered reputable by consumers. Optimizing your listing requires attention to detail and consistency across all platforms. Ensuring that your business information is up-to-date and accurate, adding high-quality photos and videos, encouraging customer reviews, and utilizing the various features available on Google My Business, such as messaging and Q&A, can all contribute to improving your business's visibility. By taking these steps, you can attract more potential customers in your local area and increase your chances of success. For some small businesses, this may be more than you can take on, and you may be unsure where to start. Let Creative Partner, a Lansing, Michigan-based Marketing Agency, provide a FREE Google My Business Profile audit!

43 views0 comments


bottom of page